Last updated : May 6, 2025

1. Identity of the Data Controller

Personal data collected on this site is processed by : BISOU SUCRÉ

SARL with a capital of €1,000

SIREN : 942 552 803 – RCS Basse-Terre

Registered office : 11 Impasse Nina Duverly, Les Terrasses de Pinel 1 Apt 1, 97150 Saint-Martin, France

Phone : +590 690 66 57 04

E-mail : contact@bisousucre.com

Represented by Marine Urbain, Manager

2. Data Collected

We collect and process the following data in particular :

• First name, last name

• E-mail address

• Phone number

• Pickup or billing address

• Order history

• Preferences (newsletter, masterclass, etc.)

Some data is mandatory to process your order or request ; such data is marked as required in the forms.

3. Purpose of Processing

Your data is collected for the following purposes :

• Order processing (Click & Collect, masterclass, gift cards)

• Customer relationship management (contact, follow-up, claims)

• Sending information or promotions via newsletter (with consent)

• Site traffic analysis (anonymous statistics)

4. Legal Basis

We collect your data :

• Based on your consent (newsletter, contact form)

• For the performance of a contract (order, reservation)

• To comply with legal obligations (invoicing)

Data Retention period

Your data is retained :

• For 3 years from the last commercial contact (newsletter, request)

• For 5 years from the last order (accounting obligation)

• Cookies are retained according to their nature (see Cookies section)

6. Recipients

Your data is only shared with :

• BISOU SUCRÉ and its authorized collaborators

• Our technical providers (Ionos, Stripe, WooCommerce), strictly for service delivery purposes

No data is sold or transferred to third parties.

7. Your rights

In accordance with the GDPR, you have the following rights :

• Access to your data

• Rectification if it is inaccurate

• Deletion in cases provided for by law

• Objection to its processing for marketing purposes

• Withdrawal of your consent at any time

To exercise your rights: contact@bisousucre.com

You will receive a response within 14 days.

8. Data security

We implement technical and organizational security measures to protect your data (secure connection, protected storage, restricted access).

9. Cookies

Cookies may be installed on your device to :

• Ensure the proper functioning of the site

• Measure audience (Google Analytics or equivalent)

• Improve your browsing experience

During your first visit, a banner allows you to manage your preferences. You can modify them at any time in your browser settings.

10. Complaint

If you believe that your rights are not being respected, you can file a complaint with the CNIL : www.cnil.fr